Tech Training is the 5th step of our Flat Rate Success Program for customers that will be using our mobile app. We have covered everything your admins and back office workers will need to know. Now we move on to training your technicians on how to best utilize Profit Rhino out in the field.
The goal of the first tech training is so give your technicians a good working knowledge of how to use the Profit Rhino mobile app out in the field. We will teach your techs our best practices on how to be successful and profitable using our app. We want to leave your techs feeling comfortable on how to create a work order, present options, and finish out a service call from being dispatched until the job is complete. Once this meeting is over we ask for your techs to practice with the app. Take it out in the field with them and go through the process as if it was being used live. Depending on how quickly your techs can pick it up we would only ask to do some test runs after the first meeting, unless they feel comfortable enough to use it live.
We will have another meeting scheduled after the first tech training to review any questions or feedback from your techs that tested it out in the field. We will want to address those and review any troubles they might have had while testing. We will also cover a few more advanced features in the app. From here we will work with you on setting a plan to go live. If you are all set to start using it live after this meeting we will still want to set up one last meeting to review the first week of your techs going live. If you think you still need some more training before going live we can continue to do some more training until you all feel comfortable.
Steps You Can Take To Better Prepare For The Tech Training
- Make sure all tablets have Profit Rhino downloaded on them and are currently running the most up to date version of the app
- Have each tech that will be testing it in the field have their tablets in front of them to be able to follow along on their own
- Give your techs the tablets a few days before the meeting so that they can navigate through the price book and get familiar with the app
- If you have a lot of techs that will be using the app find a couple that you can make your "Champions". This is where we will want to train the trainer. These champions will be the main point of contacts with your CSA and will help in training and answering questions for your other techs down the road
Continue Your Tech Training Prep Here