Your Customer Success Associate will initially set up your business information with you during your onboarding, but, over time, your costs could change or have to adjust bill out rates.
When you log into the Profit Rhino web portal, click on the Manage Business Information button (the top one) is on the left hand side of the screen. This will take you to the screen where you can control a lot of different aspects of the pricebook prices.
Inside of the Rate Management screen, you will find a list of all of your business types. You can have different bill out rates for different sections of your business. So you will have to choose which Business Type you're looking to adjust first.
Once you choose a Business Type to start loading your business information into - the screen that appears will look like this:
Labor - In this box we will enter your break-even rate first. This is what you would consider to be the number that you need to make as a business to cover all of your overhead. You will enter your bill out rate next. That is where you enter how much your charge a customer per hour for labor.
Standard Rate - How much you are charge a customer that is receiving your normal bill out rate, no discount or after hours charges involved
Task Price Examples - In box number three, you can check to see how your bill out rate has effected the pricing of any task in the business type that you are currently setting the pricing.
The next tab that we need to go over is your Discounts/Markups, displayed below:
In the first box, you will enter your discount amount that allows you to get to your Value Rate. If you give a 15% discount on any job for a Service Agreement Customer, then you're numbers will look just like they do above. See note below for legacy Profit Rhino Customers*
This is where you will see that discount that is entered in box one reflected in a numerical value.
Here, you will enter a mark up to get to your premium rate. Most customers utilize this third rate for an after hours or emergency call rate.
Box number four shows the actual labor rate that would be charged out based on that percentage increase entered into box number three.
The last two tabs that need to be discussed in the Rate Management screen are the Tax Setup and the Misc. Settings.
The tax setup is pretty straightforward, and won't have to be filled in by every company that uses Profit Rhino. Basically, if you enter your tax information in this section, then that tax amount won't be broken out on the physical invoice at all. Any tax that is entered in the Business Information will be included in the flat rate price.
The Misc. Settings allow you to set a couple of interesting things in the price book. You can round your flat rate pricing, set a minimum labor time charge and can make that "minimum time" effect addons.
Remember any information in this Business Information section of the book effects everything through the book. So any change made here will have a large impact on your pricing.
*Legacy customers will have a little different setup for their bill out rates. Their base rate will be the Value Rate, instead of the Standard Rate as shown above.